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Beside the easy-to-use SIM-System, our Customer Support team offers support both before and after you sign up to ensure you have an easy and enjoyable experience.
Our technical and non-technical representatives receive ongoing training to maintain an expert level of product and application knowledge. We are committed to delivering prompt, efficient service and the solutions you need when you need them. The complete satisfaction of our customers is our highest goal.
An Interpreters/Drivers account contains current, future and history appontments. Daily notification and reminders for future appointments via email and text, appointments reporting, payments reporting, upload documents, HIPAA compliance, high security account protection, electronic and paper timesheet.
Interpreter/Driver able to access mobile version via their smart phone or tablet. They can also view, check appointment details and submit completed appoinments using the mobile version. Very convenient on-the-go.
Billing and invoicing in the Scheduler Interpreter Management System are streamlined for maximum efficiency and accuracy. Once an assignment is completed, the system automatically calculates an invoice based on the interpreter's rates and the hours worked. Invoices can be easily customized, with options to add client details, payment terms, and any additional fees. The clients receive digital copies of the invoice, and payment tracking is integrated, allowing for easy monitoring of pending, paid, or overdue invoices. This ensures smooth financial transactions, reduces errors, and helps maintain clear records for both parties.
The SIMS includes automated email and text reminders to ensure timely communication and reduce no-shows. Interpreters/Drivers receive customizable reminders for upcoming appointments, sent via email and text message at preset intervals—usually a day before the session. These reminders help keep everyone on track, reduce scheduling conflicts, and improve overall efficiency. Additionally, interpreters/Drivers can set reminders for specific tasks or follow-ups, ensuring nothing is overlooked and appointments are always met on time.
The Real-time tracking and Update in the Scheduler Interpreter Management System provides instant visibility into the status of appointments, assignments, and interpreter/Driver whether on-site or at the appontment. This feature allows administrators to monitor ongoing sessions. The Interpreter/Driver easily click the button "Check-in" while on the way to at the appointment, and ensure assignments are being completed on schedule. Additionally, real-time tracking helps optimize resource allocation by identifying gaps or delays, enabling quick adjustments to maintain smooth operations. With automatic updates and live notifications, the system ensures that both clients and interpreters stay informed and can act promptly if any issues arise, enhancing efficiency and reliability across the scheduling process.
The Assign Appointments feature in the Scheduler Interpreter Management System streamlines the process of matching interpreters/drivers with the right assignments based on availability, language skills, and expertise. Administrators can easily assign appointments by selecting from a pool of qualified interpreters and confirming the details with just a few clicks. The system automatically updates the interpreter’s/driver's calendar, sending them notifications of the new assignment, along with important session information such as client details, location, and any special requirements. This ensures that both interpreters/Drivers and clients are well-prepared, while minimizing scheduling conflicts and optimizing resource allocation.
I really like the interpreter's web account and the Web Mobile app. It allows me to keep track of all of my future, current, and past appointments. I also like the payment statements notification sent to my email and web account. - Lupe C.
Lupe C. - Interpreter.
I like the Dashboard which displays a lot of information up front and on one screen. I don’t have to click on so many links to get to the information I wanted. Thank you. -- Ernst T. - Interpreting Agency.
Ernst T. - Interpreting Agency.
As an agency, we love your automation of daily reminders to submit completed appointments, and also remind interpreters to confirm their daily appointments, which are really great and save a lot of administrative times. We really love those automation processes. -- Luis V.
Luis V. - Agency
"Your Scheduler Interpreter Management System has completely transformed the way we handle appointments and assignments. As an agency, managing multiple interpreters and clients used to be a logistical nightmare, but this system has made everything so much easier. From real-time scheduling and automated reminders to seamless billing and invoicing, it’s streamlined our entire process. The ability to quickly assign interpreters, track job progress, and resolve issues in real-time has significantly boosted our efficiency. Our team and clients appreciate the smooth experience, and the system’s reliability has made scheduling and communication more efficient than ever before." - Cristina C. - Language Services Agency Director.
Cristina C. - Language Services Agency Director
"Our interpreters have complimented your system which allows them to do everything online especially the Mobile Web App. That makes our lives easier. Thank you!" -- Maria E.
Maria E. - Coordinator
Our Scheduler Interpreter Management System (SIMS) includes a range of features designed to optimize scheduling, communication, and management of interpreter services. Here are some key features:
1. Appointment Scheduling and Management
- Real-time Availability: Interpreters can update their availability, making it easy for administrators to schedule appointments without conflicts.
- Automatic Scheduling: The system can automatically assign interpreters to appointments based on criteria like language skills, expertise, and availability.
- Rescheduling & Cancellations: Quick and easy tools for rescheduling or canceling appointments with automatic notifications to all parties involved.
2. Client and Interpreter Profiles
- Detailed Profiles: Stores interpreters' qualifications, languages spoken, certifications, and areas of expertise, helping administrators match the right interpreter to the right job.
- Client Management: Maintain records of client details, preferences, and past interactions for personalized service.
3. Real-time Notifications and Reminders
- Email/Text Reminders: Automatic reminders sent to both clients and interpreters for upcoming appointments.
- Real-time Alerts: Notifications of scheduling changes, cancellations, or urgent requests to keep all parties informed.
4. Billing and Invoicing
- Automatic Invoicing: Generate invoices based on hours worked and rates, with options for customization.
- Payment Tracking: Track payments, overdue invoices, and send reminders for outstanding balances.
- Integrated Payment Systems: Options for seamless payments via integrated systems like PayPal or bank transfers.
5. Task and Assignment Tracking
- Real-time Tracking: Monitor the progress of ongoing assignments, ensuring tasks are completed on time.
- Job History: Detailed records of past assignments, including session details, client feedback, and interpreter performance.
6. Reporting and Analytics
- Customizable Reports: Generate detailed reports on interpreter performance, hours worked, revenue, and client satisfaction.
- Data-driven Insights: Analytics that help agencies or organizations optimize scheduling, resource allocation, and interpreter utilization.
7. Communication Tools
- Integrated Messaging: In-app messaging for quick communication between interpreters, clients, and administrators.
- Notes and Comments: Ability to add notes on specific jobs or interpreters (e.g., special instructions, terminology, etc.).
8. Multi-Language Support
- Language Selection: Supports multiple languages, making it easier for both clients and interpreters from different regions to use the system.
- Language-Specific Features: Filters for searching interpreters based on language proficiency or expertise in specific dialects.
9. Mobile Access
- Mobile-Friendly Interface: Allows interpreters and clients to access the system on their smartphones for real-time updates and changes.
- Mobile Notifications: Push notifications on mobile devices for appointment confirmations and reminders.
10. Security and Privacy
- Role-based Access: Different user permissions (admin, interpreter, client) to ensure data security and privacy.
- Data Encryption: Ensures all sensitive data (personal information, payment details) is securely stored and transmitted.
11. Task Prioritization and Resource Optimization
- Priority Scheduling: Ability to prioritize urgent appointments or special assignments.
- Resource Allocation: Optimize interpreter assignments to ensure availability and minimize idle time.
12. Customizable Settings
- Personalization Options: Ability to tailor settings for different types of clients or interpreter services (e.g., court interpreters, medical interpreters).
- Custom Alerts: Customize when and how notifications or reminders are sent to meet specific needs.
These features work together to make scheduling, managing, and tracking interpreter services easier and more efficient, improving overall workflow and client satisfaction.
Our Scheduler Interpreter Management System (SIMS) includes a range of features designed to optimize scheduling, communication, and management of interpreter services. Here are some key features:
1. Appointment Scheduling and Management
- Real-time Availability: Interpreters can update their availability, making it easy for administrators to schedule appointments without conflicts.
- Automatic Scheduling: The system can automatically assign interpreters to appointments based on criteria like language skills, expertise, and availability.
- Rescheduling & Cancellations: Quick and easy tools for rescheduling or canceling appointments with automatic notifications to all parties involved.
2. Client and Interpreter Profiles
- Detailed Profiles: Stores interpreters' qualifications, languages spoken, certifications, and areas of expertise, helping administrators match the right interpreter to the right job.
- Client Management: Maintain records of client details, preferences, and past interactions for personalized service.
3. Real-time Notifications and Reminders
- Email/Text Reminders: Automatic reminders sent to both clients and interpreters for upcoming appointments.
- Real-time Alerts: Notifications of scheduling changes, cancellations, or urgent requests to keep all parties informed.
4. Billing and Invoicing
- Automatic Invoicing: Generate invoices based on hours worked and rates, with options for customization.
- Payment Tracking: Track payments, overdue invoices, and send reminders for outstanding balances.
- Integrated Payment Systems: Options for seamless payments via integrated systems like PayPal or bank transfers.
5. Task and Assignment Tracking
- Real-time Tracking: Monitor the progress of ongoing assignments, ensuring tasks are completed on time.
- Job History: Detailed records of past assignments, including session details, client feedback, and interpreter performance.
6. Reporting and Analytics
- Customizable Reports: Generate detailed reports on interpreter performance, hours worked, revenue, and client satisfaction.
- Data-driven Insights: Analytics that help agencies or organizations optimize scheduling, resource allocation, and interpreter utilization.
7. Communication Tools
- Integrated Messaging: In-app messaging for quick communication between interpreters, clients, and administrators.
- Notes and Comments: Ability to add notes on specific jobs or interpreters (e.g., special instructions, terminology, etc.).
8. Multi-Language Support
- Language Selection: Supports multiple languages, making it easier for both clients and interpreters from different regions to use the system.
- Language-Specific Features: Filters for searching interpreters based on language proficiency or expertise in specific dialects.
9. Mobile Access
- Mobile-Friendly Interface: Allows interpreters and clients to access the system on their smartphones for real-time updates and changes.
- Mobile Notifications: Push notifications on mobile devices for appointment confirmations and reminders.
10. Security and Privacy
- Role-based Access: Different user permissions (admin, interpreter, client) to ensure data security and privacy.
- Data Encryption: Ensures all sensitive data (personal information, payment details) is securely stored and transmitted.
11. Task Prioritization and Resource Optimization
- Priority Scheduling: Ability to prioritize urgent appointments or special assignments.
- Resource Allocation: Optimize interpreter assignments to ensure availability and minimize idle time.
12. Customizable Settings
- Personalization Options: Ability to tailor settings for different types of clients or interpreter services (e.g., court interpreters, medical interpreters).
- Custom Alerts: Customize when and how notifications or reminders are sent to meet specific needs.
These features work together to make scheduling, managing, and tracking interpreter services easier and more efficient, improving overall workflow and client satisfaction.
A Scheduler Interpreter Management System (SIMS) is a software platform designed to help agencies or organizations efficiently schedule, manage, and track interpreter appointments. It includes features for booking assignments, real-time availability updates, billing and invoicing, communication between clients and interpreters, and reporting, all aimed at streamlining the interpreter scheduling process.
Absolutely! The system automatically generates invoices based on the assigned interpreter's hours worked and rates. Invoices are sent to clients digitally, and payment tracking is integrated. Administrators can also customize invoicing details, such as payment terms and additional fees.
The system uses encryption to protect sensitive data, such as personal information, payment details, and client communications. It also includes role-based access controls, ensuring that only authorized users can access specific features or information.
Yes, the Scheduler Interpreter Management System is highly customizable. You can adjust settings for notifications, user permissions, invoicing templates, and more to match your organization’s workflows and preferences.
The system automatically checks for conflicts by cross-referencing interpreter availability with scheduled appointments. If there’s a conflict, the system will alert the user and suggest alternative interpreters or times. Additionally, real-time updates ensure that any changes to the schedule are promptly communicated to all parties involved.
Appointments are typically assigned based on the interpreter’s availability, language proficiency, and expertise. The system can automatically match interpreters with clients based on predefined criteria. Alternatively, administrators can manually assign interpreters to specific appointments. Or the admin can assign appiontments directly to that particular interpreter, or a preferred interpreter/driver.
Yes, clients can request specific interpreters for assignments, based on language preferences or previous experience. The system allows you to accommodate these requests by filtering available interpreters based on qualifications, languages spoken, and availability.
Yes, the system sends automatic reminders to both clients and interpreters via email and text messages. Reminders can be set for specific intervals before the appointment, such as a day, 24-hour, or 48-hour prior to the session, to ensure all parties are prepared.
Yes, the system is mobile-friendly, allowing interpreters, clients, and administrators to access it on smartphones or tablets. Users can check schedules, receive updates, and communicate with clients or agencies from anywhere.
Interpreters can easily cancel or reschedule appointments within the system. If changes are made, both the interpreter and the client receive automatic notifications. The system also allows administrators to reassign the appointment to another available interpreter, ensuring minimal disruption to the schedule.
Payments can be processed through integrated payment gateways such as PayPal, bank transfers, or credit cards. The system tracks all payments, generates invoices, and notifies both interpreters and clients of any pending or completed transactions.
The system typically provides multi-channel support, including email, and phone assistance. You’ll also have access to a knowledge base or help center with guides, tutorials, and troubleshooting tips to resolve common issues quickly.
Yes, the system allows you to generate custom reports based on a range of criteria, such as interpreter performance, client activity, billing summaries, or appointment details. These reports can be exported as PDFs or Excel files for easy sharing and analysis.
Yes, the system supports multiple languages, making it accessible for clients and interpreters from different linguistic backgrounds. Administrators can also filter interpreters by language expertise to ensure the right interpreter is assigned to each session.
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